ORDER RETURNS EXCLUSIONS
Special order products are not covered by the returns policy. Items which need to be backordered from a supplier cannot be returned for change of mind. This does not affect a customer’s right to return under consumer guarantees.
CONSUMER GUARANTEES
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. The Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid, and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange, or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.
Where an item is damaged through misuse or abnormal use, National Weighing & Instruments cannot provide a refund, exchange, or repair.
National Weighing & Instruments require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
DAMAGED IN TRANSIT
Please do not sign for the delivery of goods that are obviously damaged. If damage is only found upon unpacking, then please contact National Weighing & Instruments as soon as possible. Contact details can be found on your order confirmation email. They will then arrange for the goods to be collected and a refund or replacement item sent out to you. Alternatively, please take the items to your nearest National Weighing & Instruments office location where they will be able to help you.
NOT AS ADVERTISED/INCORRECT ITEM
If your order arrives and it is not what you ordered, please contact National Weighing & Instruments either by phoning 1300 669 162 or emailing the team at natweigh@nationalweighing.com.au. Please quote your invoice number in the subject line of the email along with ‘ORDER RETURN’ in capitals.
FAULTY PRODUCT
Please contact National Weighing & Instruments. Contact details can be found on your order confirmation email. The service department will need to assess whether the fault is a major or minor fault and will either arrange for the product to be repaired or replace. Some manufacturers require us to send fault items to them for assessment before we can give you a replacement.
CHANGE OF MIND
Changed your mind? Do not worry. You have got 30 days to get your order back to your local National Weighing & Instruments office and provided its un-used we will give you a refund minus the costs of any shipping.
VALID RECEIPT
A copy of your purchase receipt or online order confirmation email is required for any return. If returning your product to a National Weighing & Instruments office, please ensure you take a copy with you.
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